Office Details
- Address: Calle 10 Norte esq. Av. 25, Playa del Carmen, Quintana Roo
- Hours: Monday–Friday, 9:00 AM – 1:00 PM
- Appointments: Required — book at gob.mx/inm
- Phone: Check the official INM website for current numbers
How to Book Your Appointment
- Go to gob.mx/inm
- Click "Citas para trámites migratorios"
- Select the type of procedure (residency application, renewal, card pickup, etc.)
- Choose "Quintana Roo" → "Playa del Carmen"
- Select available date and time
- Fill in personal details and confirm
- Save your confirmation number (required at the appointment)
Tip: Appointments release around midnight. Check the portal at 12:00–12:30 AM for the best chance of getting slots 2–3 weeks out.
Documents to Bring
For New Residency Application
- Original passport + 2 copies of all pages
- Immigration visa (from the consulate abroad)
- Completed INM application form (FMM)
- 2 passport-sized photos (white background)
- Proof of address (utility bill or lease)
- Payment receipt for immigration fees
For Residency Renewal
- Original passport + copies
- Current residency card (original)
- Proof of economic solvency (bank statements)
- Proof of address
- Application form
INM Fee Schedule 2026
Immigration fees (derechos migratorios) are set annually by the Mexican government and paid at authorized banks before your appointment:
- Temporary residency (1 year): ~$3,800 MXN (~$190 USD)
- Temporary residency (2 years): ~$7,000 MXN (~$350 USD)
- Permanent residency: ~$4,500 MXN (~$225 USD)
- Card replacement: ~$1,200 MXN (~$60 USD)
Common Issues and How to Avoid Them
- Wrong document copies — bring copies of every passport page, not just the photo page
- Photos not compliant — white background only, no glasses, recent
- Missing bank payment — pay the INM fee at BBVA, Santander, or Banamex before arrival
- Late arrival — arrive 15 minutes early; late appointments may be cancelled
After Your Appointment
You'll receive a receipt and a date to return and pick up your residency card (typically 4–6 weeks later). Bring the same receipt and passport to the pickup appointment.
Frequently Asked Questions
What is the address of INM Playa del Carmen?
INM Playa del Carmen is located at Calle 10 Norte esq. Av. 25, Playa del Carmen, Q. Roo. Near the ADO bus terminal.
What are the INM Playa del Carmen office hours?
Monday to Friday, 9:00 AM – 1:00 PM. Appointments are mandatory — walk-ins are generally not accepted.
How do I book an INM appointment online?
Go to gob.mx/inm → "Citas" → select "Quintana Roo" → "Playa del Carmen." Slots open 2–3 weeks in advance.
Can I do my residency renewal at any INM office?
Generally yes, but it's recommended to use the office in your registered area of residence.